Frequently Asked Questions

General Questions

How does a custom order work?

Custom orders follow our Custom Order Policy, a 10-stage process that defines the flow of your custom order. See the linked page for details.

When will my order be ready?

The standard turn-around time for our most common products and services are about 10 business days (2 weeks), though much of the time we can deliver more quickly. However, turn-around times vary depending on many factors and are not guaranteed unless you have paid for an approved rush order with a specific deadline.

For larger projects like exterior business signs which require permitting, detailed fabrication, and installation, the turn-around time may be significantly longer. Our team can give you an estimation of the time to complete your order, but, remember: your order won’t be moved into our production queue until we receive your deposit, at which time our team can give you a better ETA for your order.

Shirts / Apparel Questions

How are custom shirts made? What are my options for apparel decoration?

There are many different ways to customize apparel, and each method has its own advantages and drawbacks. See our article about how custom apparel is made for an overview of your options and how they compare.

How long does it take to make custom apparel?

Generally, custom apparel orders takes around 5-10 business days to produce, depending on the specifics of the order and our workload at the particular time you place your order. High-quantity and specialty-process orders may have a longer lead-time. If our current schedule is particularly busy when you place your order we will alert you to the increased lead time. This typically only happens during our busy seasons which are the Spring and Fall.

Files & Artwork Questions

What file formats should I send?

Preferred artwork files are vector format, specifically: Adobe Illustrator CS4 .ai, .eps, or .pdf, with all fonts converted to outlines.

See the next F.A.Q. for more about why we need vector files.

What’s a vector file?  What’s a raster file?  What’s the difference?

Sometimes, a picture is worth a thousand words; this is one of those times:

Raster vs. Vector Illustration

Raster vs. Vector Illustration

A Raster file describes an image as a grid of pixels, at exactly one fixed size. Photographs are a good example of Raster files. When you try to enlarge a Raster image it quickly becomes “blocky”, “pixelated”, or fuzzy, which is VERY BAD for professional print production.

Vector files are different: they describe your artwork mathematically. The advantage is that your artwork can be scaled to ANY SIZE while remaining CRISP and SHARP and without losing ANY QUALITY because the mathematics that define your artwork get re-calculated PERFECTLY at any size.

Why can’t you match my color?

Here’s a handy infographic that we created in order to answer this question:

How Color Works Graphic

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