Frequently Asked Questions

If your question isn’t answered here, please, feel free to Contact Us and we’ll do our best to answer your question in a timely manner.

Files & Artwork

What file formats should I send?

Preferred artwork files are vector format, specifically: Adobe Illustrator CS4 .ai, .eps, or .pdf, with all fonts converted to outlines.

See the next F.A.Q. for more about why we need vector files.

What’s a vector file?

Sometimes, a picture is worth a thousand words; this is one of those times:

Raster vs. Vector Illustration

Raster vs. Vector Illustration

A Raster file describes an image as a grid of pixels, at exactly one fixed size. Photographs are a good example of Raster files. When you try to enlarge a Raster image it quickly becomes “blocky”, “pixelated”, or fuzzy , which is VERY BAD for professional print production.

Vector files are different: they describe your artwork mathematically . The advantage is that your artwork can be scaled to ANY SIZE while remaining CRISP and SHARP and without losing ANY QUALITY because the mathematics that define your artwork get re-calculated PERFECTLY at any size.

What’s the deal with color?


Turn-Around Time

When will my order be ready?

Turn-around times can vary depending on many factors and are NOT A GUARANTEE! UNLESS you have paid for an approved rush order with a specific deadline.

Our standard turn-around times for our most common products and services are described in the following table:

Standard Turn-Around Times
(not including shipping & delivery)
Order Type Production Time
Shirts (Screen Printed Apparel) 5 to 10 Business Days
Shirts (Embroidered Apparel) 5 to 10 Business Days
Signs (Custom Fabricated) 10 to 20 Business Days
Signs (Prefabricated / Stock Designs) 3 Business Days
Paper Products (Business Cards, etc) 10 to 15 Business Days

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